30 days returns policy:
We currently offer a 30 days returns policy, all returns must be pre-approved by christmaslightsmarket.com. All returns must be in the original packaging in as-new condition with the return shipping prepaid by the customer. christmaslightsmarket.com reserves the right to impose a restocking fee on all returns including, but not limited to, unauthorized and/or unusual returns. Shipping costs are not refundable. Special Order items including fixtures are not eligible for return.
Quality Assurance Terms:
1. Before sign the goods, please check whether the packaging and the product has damaged on the transportation, if you find damaged, please do not sign.
2. After the goods are signed, please test the product within 24 hours, and give us feedback on quality issues within three days, we will contact you as soon as possible to solve the problem, if it is the quality of the product itself, it will be replaced free of charge.
3. For bulk ordering, we will send a spare with the order together.